Welcome to Vijay Engineering India.
We value our customers and aim to provide quality food processing machinery products including papad making machines, roti making machines, flour mixing machines and commercial food processing equipment. Please read our return and refund policy carefully before purchasing any product from our website.

Return Eligibility Policy

At Vijay Engineering India, we accept returns and exchanges only for defective, damaged or incorrect products received by the customer.

To qualify for a return or exchange:

Return requests are subject to inspection and approval by our technical team.

The customer must inform us within 48 hours of product delivery.

The product must be unused and in original condition.

Original invoice, packaging and accessories must be available.

Non-Returnable Products

The following products are not eligible for return or refund:

  • Used machinery or equipment
  • Customized machines
  • Products damaged due to improper handling
  • Products damaged after installation or operation
  • Consumable or wear-and-tear items

Damaged or Defective Products

If you receive a damaged or defective product, please contact our support team immediately with:

  • Product photos
  • Packaging photos
  • Invoice copy
  • Issue details

After verification, we may provide:

  • Product replacement
  • Spare parts support
  • Technical assistance
  • Exchange support

Exchange Policy

We accept exchanges for defective or damaged machinery products subject to verification and approval.

Exchange requests must be raised within 48 hours of delivery.

Refund Policy

Refunds are processed only in approved cases where replacement or exchange is not possible.

Approved refunds may take 7 to 14 business days depending on banking and payment processing timelines.

Shipping & Transportation Policy

Customers are requested to inspect products at the time of delivery.

Any transport damage must be reported immediately to our support team.

Shipping and transportation charges may be non-refundable in certain cases.

Contact Information

For return, refund or exchange related queries, please contact:

Vijay Engineering India

Website:
Vijay Engineering India

Contact Support:
Please use the contact form available on our website for assistance regarding papad machines, roti machines, flour mixers and food processing machinery products.

Vijay Engineering Mumbai Maharashtra India Email : info@vijayengineering.in