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Return & Refund policy

1. Refund shall be made under following conditions: Order was cancelled. Order was not delivered to the recipient. (This does not include the case for unfound recipient or shipping address). If there is any complaint regarding the quality of the product being delivered or refused to accept the delivery then the order cannot be refunded in any case.

2. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer; we are not liable for any loss or claim beyond the amount actually paid by customer.

3. Any discounted or exempted amount cannot be claimed for refund. The items which fall under ‘Farsan’,‘Papad’,’Kitchen Eqipments’, ‘Snacks’ category are non- refundable, once the shipment has arrived at the destination port for delivery to the consignee.

4. If the consignee refuses to pay for the custom charges levied by the destination port authority or border patrol authorities then, ‘Vijay Engineering’ would not be liable for the loss of the shipment order but ‘Vijay Engineering’ would be helping the consignee to clear the charges after the consignee pays the levied amount.

5. In all matters concerning Cancellation and Refund Online, Vijay Engineering shall have the deciding hand.

6. Vijay Engineering may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

7. Cancellation shall be initiated after formal order cancellation request is received at in case of the un-dispatched orders. The amount will be credited in the same account from where it’s deducted within 15 to 21 days.

Return policy

It is understood that returns wil be accepted and calculated within select parameters: Any returns due to default of the company of damaged product or bad product quality will be taken into the consideration. However will enquire about this and take action against it.

Return should reach us within 10 days from the date  of Purchase.  Shipping cost for return product should be borne by the customer at their own risk.